The Infinity Bike Seat is designed to be the most comfortable bike seat in the world. The warranty is against defects of materials and craftsmanship for one year.
Guarantee: if you are not 100% satisfied with the comfort and performance of your Infinity Bike Seat for any reason, please contact us within 30 days for a courteous refund. (see Please Note)
Please note: Seats for Return MUST not be scuffed, blemished, marked or damaged in any way. Refunds may take up to 30 working days from date return is received at the Infinity Bike Seat facility for processing. There is a $35 Restocking Fee.
Frequently Asked Questions
What Service is used for Free Shipping?
USPS – First Class Mail International is used for our international cyclists and USPS – Priority Mail is used for domestic orders.
How long does it take to receive the Infinity Seat?
Delivery of the Infinity Seat will depend on what day of the week the order is placed. Domestic delivery is usually from one to three days. International delivery usually takes from one and half weeks to three weeks depending on Customs. A package can be held up in Customs for an unknown amount of time.
Is the Custom Fee included in the price of the Seat?
No, Custom Fees are not included in the price of the Seat. Customs fees and regulations vary among each country.
Does USPS offer a Tracking System?
Yes, a Tracking Number is provided. However, international shipping does not always follow the package 100% of the time.
Are The Pre-owned Seats Refundable?
These pre-owned seats are non-refundable. You understand that they are sold as-is. These seats are not available for upgrade credit, however any of our other NEW seats are. You pay for shipping on all pre-owned seats.
I wish to return my bike seat. Are there any costs associated with it?
Besides the shipping costs, which you are responsible for, there is a $35 restocking fee charged. Please send returning seats to: Infinity Bike Seat, 301 Main Street, El Segundo, CA., USA 90245
When shipping internationally, can I expect any extra charges?
Currently standard shipping is included in the price. The customer is responsible for all import duties, custom’s fees or VAT which are applied by the destination country.
What if I want to upgrade/exchange my N-Series?
For customers wishing to upgrade from a recently purchased N-Series (within 30 days, as long as it is not pre-owned) to a L1 or L2-Series, simply…
- Email firstname.lastname@example.org expressing request to upgrade.
- Purchase the NEW Infinity Seat at the upgraded fee.
- The NEW Infinity Bike Seat will be shipped to you.
- Upon arrival, take the NEW Infinity Bike Seat out of the shipping package.
- Place the original N-Series in the shipping package — NOTE: the returning seat must be returned undamaged, scuffed, blemished or marked in any way.
- Address and ship the original N-Series seat to the Infinity Bike Seat facility.
The Infinity Bike Seat Warranty / Guarantee
The Infinity Bike Seat is designed to be the most comfortable bike seat in the world. The warranty is against defects of materials and craftsmanship.
Guarantee: if you are not 100% satisfied with the comfort and performance of your Infinity Bike Seat for any reason, please contact us within 30 days for a courteous refund.
Please NOTE: All returning seats must be returned in the original Infinity Seat box in an undamaged condition (no blemishes, no scrapes, no tears, no excessive wear, etc.) We do recognize that you have been riding the seat, so normal wear is acceptable.
Please note: Refunds may take up to 30 working days from receipt of return for processing. There is a $35 Restocking Fee.