Terms and Conditions

Terms and Conditions

Warranty and FAQ.

The Infinity Bike Seat is designed to be the most comfortable bike seat in the world. The warranty is against defects of materials and craftsmanship for one year.

Guarantee: if you are not 100% satisfied with the comfort and performance of your Infinity Bike Seat for any reason, please contact us within 30 days for a courteous refund. Dr. Vince is also available to help with your set-up.

Please note: Seats for Return MUST not be scuffed, blemished, marked or damaged in any way and returned in the original Infinity Seat Box. Refunds may take up to 30 working days from date return is received at the Infinity Bike Seat facility for processing.

 

Frequently Asked Questions

How long does it take to receive the Infinity Seat?

Delivery of the Infinity Seat will depend on what day of the week the order is placed. Domestic delivery is usually from one to three days. International delivery usually takes from one and half weeks to three weeks depending on Customs. A package can be held up in Customs for an unknown amount of time.

Is the Custom Fee included in the price of the Seat?

No, Custom Fees are not included in the price of the Seat. Customs fees and regulations vary among each country.

Does USPS offer a Tracking System?

Yes, a Tracking Number is provided. However, international shipping does not always follow the package 100% of the time.

I wish to return my bike seat. Are there any costs associated with it?

Besides the shipping costs, there is no other cost associated with returning an infinity bike seat. Please send returning seats to: Infinity Bike Seat, 301 Main Street, El Segundo, CA., USA 90245

When shipping internationally, can I expect any extra charges?

We offer standard shipping through UPS, as well as expedited shipping through USPS and FEDEX. Shipping is not included in the price.  The customer is responsible for all import duties, custom’s fees or VAT which are applied by the destination country.

The Infinity Bike Seat Warranty / Guarantee

The Infinity Bike Seat is designed to be the most comfortable bike seat in the world. The warranty is against defects of materials and craftsmanship for one year.

Guarantee:  Our Custom Seats, E1X and E3 model seats are non-refundable. We do still offer our 30-day return policy for our Elite E2s. If you purchased our Elite E2 model and are not 100% satisfied with the comfort and performance for any reason, please contact us within 30 days for a courteous refund. 

In addition to the Step by Step Videos we provide on the website, we are assisting cyclists with Complimentary fittings to insure they are properly setup for their ride.  Dr. Vince is available through email, FaceBook video, FaceTime, WhatsApp, ZOOM, etc.  We are engaging with cyclists to make sure they Enjoy The Ride!!

Please note: Seats for Return MUST not be scuffed, blemished, marked or damaged in any way and returned in the original Infinity Seat Box. Refunds may take up to 30 working days from date return is received at the Infinity Bike Seat facility for processing.

Leather Care and Maintenance

Each Infinity Seat is individually, hand-crafted by our leather artisans. Since we use genuine Italian leather there will be regular wear and tear on the material. To properly maintain your leather Infinity Seat you should care for it regularly with a leather conditioner.  Using any type of non-chaffing cream can cause issues with the Seat. The chemicals used in the cream could breakdown the adhesive.

Please condition after using any of these non-chaffing creams. Any damage to material(s) caused by non-chaffing creams will be the customer’s responsibility. This type of damage is NOT covered by our warranty. We are not responsible for scratches or tears or discoloration, or wear patterns that are created from regular usage. Any other structural issues will be covered through the warranty. If you experience any issues from using creams or butters, please contact your local leather artisan or shoe cobbler for repair.

Live To Ride / Ride To Live

The Infinity Bike Seat eliminates pain and discomfort, and allows you to Focus on the Ride.™